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Managing your fleet

Support for Fleetcare Fleet Solutions customers
Now that your fleet solution is up and running, we’ve created a number of tools to help you manage your fleet. If you need any help, feel free to call us on 134 333 or email info@fleetcare.com.au.

Frequently Asked Questions
For more fleet management FAQ’s, visit our Frequently asked questions page.

How do I book a service?

Booking a service with Fleetcare is as easy as one, two, three!

  1. Visit our Fleetcare Finder to find your nearest repairer.
  2. Search by suburb or postcode, and the service you require.
  3. Select and book using our map and easy booking form.
When will I get my fuel cards?

If Fleetcare is delivering your vehicle, your fuel cards will be in your vehicle on delivery, otherwise they will be sent via post.

Occasionally if we have not yet received your vehicle registration number prior to delivery, the cards will be posted to you directly. 

My fuel card has been lost/stolen. What do I do?

Contact us immediately on 134 333 if your fuel card is lost or stolen. Until a missing fuel card is reported, all transactions billed against them are your responsibility.

How do I access the Fleetmanager portal?

Fleetmanager is the cornerstone of Fleetcare’s Total Fleet Management service. It gives you real-time insights to help reduce costs, improve efficiency, and boost profitability across your fleet. 

Important: Access to Fleetmanager is only available to Fleet Managed clients (not Fuel Only or Fleetpro customers). 

Once you’ve been set up as a user: 

  1. Click the Login / Driver Support icon on the Fleetcare website. 

  1. Select Fleetmanager Portal. 

  1. Enter your username and password, then agree to the Terms & Conditions.If you don’t have login details, please speak with your authorised Fleetcare contact within your organisation. If you can’t reach them, call Fleetcare Client Services on 134 333 for assistance. 

My vehicle is due for changeover, who do I contact?

Your company may have a procedure to follow when vehicles are due for replacement so check with HR first. If we're arranging a replacement vehicle for you, we'll arrange for the dealer to deliver this to an agreed handover point. We may also arrange to take your old vehicle away at this time.

For further information, please contact your Account Manager.