“I just froze, I had no idea of what to do. In my panic I scanned my thoughts for any piece of advice I had ever received about dealing with a car crash, but I couldn’t think of anything”. Those are the words of a shaken driver involved in a minor vehicle collision.
The unfortunate fact is that very few people are in fact prepared for the worst and even fewer have a fool proof company procedure for dealing with collisions or car crashes. With all of this in mind and Christmas around the corner, we decided that we would focus on crash management and related driver advice.
- Stay calm and stay out of the way of other traffic.
- Switch on the vehicle's hazard lights, and if the vehicle can be moved safely, move it to the side of the road.
- Check on others involved in the crash and if necessary call emergency services on 000.
- Don’t accept liability or get involved in accusations with others.
- Gather witness details.
- Wait until police arrive if the have been summoned.
- Remember the three vital pieces of information for any claim.
- Name of other driver(s)
- Other driver(s) residential address
- Other driver(s) registration
- Take photographs of any damage using a camera or even your mobile phone.
- Call your roadside assist provider if your vehicle is not capable of taking you home.
- If you cant lodge the claim immediately write down what happened anyway as it will be fresh in your mind.
In addition to this checklist, if you are a fleet manager, will need to supplement these tips with company specific information.
Company specific information
- Contact for Insurance provider.
- Contact information of roadside assistance provider.
- The fleet managers emergency contact.
- In some cases insurance and roadside are managed by a fleet provider. In these cases the fleet provider should be the first point of contact. This is the case for crash managed Fleetcare customers.
Promoting the message
While many things can be done to train drivers in ways which avoid crashes it is still important to teach them what to do when a crash actually happens. Promoting the company’s procedure on post crash management should be done consistently and the core of the message should be delivered long before the employee uses a company car. In addition, the car should have a leaflet with the above bullet points stored either under one of the seats or in the glove compartment. Like all other employee information it is of paramount importance that the information be repeated at regular intervals (message boards, refresher meetings etc.).
Sitting down with drivers and fleet professionals and planning for the worst can be difficult as the process feels counterintuitive and some of the finer planning points may involve some decisions on things people aren’t happy thinking about. Despite this, planning for these eventualities can bring some very serious and tangible rewards and a well considered plan can save lives, stress, property and time. In the end, those are some of the most valuable assets we have.
Fleetcare offer an effective crash management service which minimises the impact of crashes to you and your business, and gets your drivers back on the road sooner. For more information, simply call our team on 134 333.