Frequently Asked Questions

Fleet management is the process of overseeing and optimising the performance of your organisation’s vehicles throughout their lifecycle.

At Fleetcare, our service covers all aspects of managing your fleet — from fuel and maintenance to registration, crash management, and more — all within one simple system. We can also help finance your vehicles through a range of options. The goal is to improve efficiency, reduce costs, and free up your focus for your core mission.

At Fleetcare, we make fleet management simple by bringing everything into one system. From fuel cards and maintenance to crash management and finance options, we handle the details so you don’t have to. Our support helps improve efficiency, reduce costs, and free up your team to focus on running the business.

There's no one-size-fits-all price for fleet management because every business is different. At Fleetcare, we tailor a service package to your needs — whether that’s full fleet management, finance, telematics, or driver behaviour tools.

Costs depend on the level of support and services you choose, but with our fleet discounts, bundled running costs, and reporting tools, many businesses find the savings outweigh the fees. We’ll work with you to provide a clear quote so you can see the value upfront.

By partnering with Fleetcare, you can outsource your full fleet operation or just certain areas. Whatever your requirements, you’ll have a team of fleet professionals dedicated to improving efficiency and reducing costs. Outsourcing fleet management also frees up internal resources so your business can stay focused on its core priorities.

Yes. By monitoring consumption, identifying inefficient driving, and optimising routes, fleet management software can help cut fuel costs and boost efficiency.

Fleet management supports sustainability by encouraging efficient driving, optimising routes, identifying opportunities to switch to alternative-fuel vehicles, and even reducing overall fleet size where possible.

Yes. Fleet management improves safety by monitoring driver behaviour, tracking maintenance, and optimising routes to reduce fatigue.

Fleetcare supports businesses of all sizes. As a general guideline, our fleet management services are available to businesses with two or more vehicles that have been trading for at least two years.

If you’re running a smaller fleet, we also offer Fleetpro, a tailored solution for small businesses that brings together fuel cards, maintenance, registration, roadside assistance and more in a single monthly invoice.

Fleet management helps reduce costs, improve driver safety, increase efficiency, promote sustainability, and enhance accountability — all of which support your organisation in running more effectively.

At Fleetcare, we understand that every organisation is different. Whether you need full fleet management, vehicle finance, telematics, or driver behaviour solutions, we’ll tailor a package that suits your needs. Pricing depends on the services selected.

Our Fleetcare consultants can help you assess your needs, provide advice on vehicle selection and maintenance, and offer solutions for fuel management, safety, and cost control. With our support, you can optimise your fleet, reduce expenses, and stay focused on your mission.

Simply fill out the form at the bottom of this page or give us a call on 134 333.

Fleet management involves overseeing and coordinating all aspects of a government agency's vehicle fleet. It’s important because it helps optimise utilisation, improve operational efficiency, enhance cost-effectiveness, ensure compliance with regulations, and promote sustainable practices.

Fleet management helps improve operational efficiency by reducing downtime, streamlining maintenance and repairs, implementing effective routing and dispatch systems, and using technologies such as GPS tracking and telematics to monitor and manage fleet activities in real time.

The definition of a large fleet may vary depending on the industry and organisation. Generally, a fleet with 100 or more vehicles is considered large.

Effective fleet management is crucial for large fleets to ensure efficiency, minimise costs, improve safety, and maintain compliance. It helps optimise vehicle utilisation, reduce maintenance expenses, manage fuel consumption, monitor driver behaviour, and meet regulatory requirements.

Large fleets face challenges such as size and complexity, higher maintenance and repair costs, fuel management, driver safety, regulatory compliance, route optimisation, and handling large amounts of data. Fleet managers also need effective strategies for vehicle acquisition, replacement, and disposal.

Telematics gives large fleets the data they need to run more efficiently. By tracking location, speed, fuel use, maintenance needs, and driver behaviour, businesses can optimise scheduling, reduce downtime, and cut costs. It also improves safety by identifying risky driving and ensuring vehicles are serviced on time.

Best practices include regular maintenance schedules, route optimisation, driver behaviour monitoring, implementing safety programs, using technology for data-driven decisions, and maintaining compliance with regulations.

Large fleets can reduce environmental impact by adopting alternative fuel vehicles (e.g., battery electric, hydrogen fuel cell, or plug-in hybrid), optimising routes, promoting eco-driving habits, and cutting down on idling. Fleet managers can also encourage sustainability initiatives like carpooling or vehicle-sharing programs.

Key considerations include the organisation’s operational needs, vehicle size and type, fuel efficiency, maintenance costs, safety features, reliability, and overall total cost of ownership (TCO). Vehicles should align with both operational requirements and sustainability goals.

Electric vehicles (EVs) offer several benefits, including lower operating costs, reduced maintenance, improved environmental performance, and access to potential tax incentives. Making the switch can also strengthen your brand image, appeal to eco-conscious customers and employees, and improve operational efficiency.

Before transitioning, assess your driving patterns, energy requirements, charging infrastructure, and financial position. Consider whether current EV models meet your needs, and factor in government incentives and regulations that support EV adoption.

Yes. The adoption of EVs in Australia is being encouraged through a variety of Federal and State-based incentives.

For more information, visit our Electric Vehicle Incentives Guide.

Common challenges include higher upfront costs, range anxiety, limited charging infrastructure, employee training, and integrating EVs into existing fleet systems. With careful planning, however, these can be successfully managed.

Businesses can explore a range of financing options, including novated and operating leases, loans, grants, and subsidies. It’s best to consult your financial advisor and compare options to find the most suitable solution for your business.

EVs require less maintenance than traditional petrol or diesel cars because they have fewer moving parts. Regular checks include brake pads, tyres, batteries, and electrical systems. Proper charging and storage are also important to maintain performance.

Employees may need training in EV operation and maintenance, especially if they’re unfamiliar with the technology. Training should cover safe charging practices, range optimisation, basic maintenance, and EV-specific fleet management software.

Visit our Fleetcare Finder to find your nearest repairer. 

Booking a service with Fleetcare is as easy as one, two, three!

1. Visit our Fleetcare Finder.
2. Search by suburb or postcode, and the service you require.
3. Select and book using our map and easy booking form.

Visit our Fleetcare Finder to find your nearest fuel station.

If Fleetcare is delivering your vehicle, your fuel cards will be in your vehicle on delivery, otherwise they will be sent via post.

On the odd occasion that we have not yet received your vehicle registration number prior to delivery, the cards will be posted to you directly.

Call us immediately on 134 333 if your fuel card is lost or stolen. Until a missing fuel card is reported, all transactions billed against it are your responsibility.

Your company may have a procedure to follow when vehicles are due for replacement, so always check with your internal Fleet Manager first.

If Fleetcare is arranging a replacement vehicle, we’ll organise for the dealer to deliver it to an agreed handover point. Where possible, we’ll also arrange collection of your old vehicle at the same time.

For further information, please contact your Fleetcare Account Manager.

Telematics, also known as GPS tracking, uses a small device installed in each vehicle to give you unmatched access to fleet data. It enables you to monitor, manage, and optimise your workforce in real time. Fleetcare’s in-vehicle management system (IVMS) also tracks vehicle health, helping you minimise breakdowns and prevent costly, unplanned maintenance.

By tracking driver behaviour, you can spot and address unsafe habits such as speeding or harsh braking. This enhances driver safety and helps safeguard your business’s reputation.

Fuel is often one of the largest expenses for fleets. Fleetcare Telematics helps lower fuel costs by optimising routes, dispatching the closest vehicle, minimising unauthorised use, verifying fuel purchases, preventing fraud, and reducing both speeding and idling.

Telematics can help with the following:

• Improve compliance and reduce risk
• Lower fuel costs
• Improve customer service
• Reduce labour costs
• Increase fleet security

Additional services include advanced FBT management, access to fuel tax credits (for off-road or private-road use), advanced vehicle management (AVM), and detailed driver safety monitoring.

Yes. Fleet tracking comes with legal obligations, and requirements vary by state. It’s essential to make sure your business complies with all relevant laws before installing GPS tracking.

Both Fleetpro and Fleetpro Plus include fuel cards, roadside assistance, repairs and maintenance, and e-TAG management. The difference? Fleetpro Plus also comes with crash management.

Effective crash management minimises the impact of accidents on your business, getting drivers back on the road quickly and reducing downtime.

Yes. If your business requires more, our Fleet Management product allows you to tailor a solution. Just speak with one of our consultants about your needs.

The most popular services added to Fleetpro or Fleetpro Plus are GPS tracking and registration and infringement management.

Fuel discounts depend on the number of vehicles in your fleet. Get in touch with our team to learn more.

A Fleetcare Fuel Card lets drivers fill up at BP, Shell, Caltex/Ampol, Coles, and Woolworths fuel stations nationwide. Instead of cash or credit, they present their card to the cashier. Your business is then billed directly as part of the monthly invoice, with all transactions itemised by vehicle.

Both options include discounted fuel, consolidated billing, reporting, and e-TAG management. Fuel Plus also adds roadside assistance.

That means help is always available — from key replacement, to simple advice like tyre pressure checks.

Fleetcare Fuel Cards are accepted nationwide at BP, Shell, Caltex/Ampol, Coles, and Woolworths stations.

Simply complete the form on our website, call 134 333, or email info@fleetcare.com.au. Our team will send you a credit application. Once approved, your cards will be finalised and posted to you.

Yes. Fleetcare BP Fuel Cards are compatible with the BP Plus app, making fuel payments faster, easier, and fully contactless.

• Fleetcare Operating Lease – Perfect if your business wants current vehicle models and will be continually upgrading, or if you don’t want to take on residual value risk.
• Fleetcare Finance Lease – Great if you want leasing flexibility and the option to acquire the vehicle at the end of the lease.
• Fleetcare Hire Purchase – Ideal if you want to own the vehicle at the end of the term, or if you’re unsure when the vehicle will be replaced.
• Fleetcare Secured Loan – Suited to businesses that account on a cash basis (turnover less than $1m). It allows GST funding upfront and permits a full GST claim in the first BAS cycle.

Still not sure which option suits your business? Our finance experts are here to help. Simply complete a form on the Fleetcare website, call 134 333 or email info@fleetcare.com.au.

Yes – Fleetcare buys vehicles in bulk through its dealer network, passing on negotiated discounts to you.

Yes – as long as you let Fleetcare know at the quote stage. That way we can secure the best price, including any extras.

If you’d like extra protection, we also offer a range of vehicle protection options designed to keep your car safe and enjoyable to drive.

End-of-lease options can be discussed with Fleetcare. If you’re interested in purchasing the financed vehicle, let us know before the lease ends.

A Fleetcare Operating Lease is a fully integrated, tax-deductible leasing option. It works like a long-term rental where you carry no residual risk, and most vehicle running costs can be bundled with the lease into one monthly payment.

A Fleetcare Finance Lease is a non-maintained option where the financier legally owns the vehicle, and you lease it for an agreed term. At the end, you may have the option to purchase the vehicle.

A Fleetcare Hire Purchase requires an initial deposit, followed by monthly instalments. Once the final payment is made, you own the vehicle outright.

With a Fleetcare Secured Loan (Chattel Mortgage), you take immediate ownership of the vehicle. It’s treated as a cash sale, giving you ownership from day one.

A sale & leaseback allows you to sell your current fleet to Fleetcare and lease it back through an operating or finance lease. It’s a smart way to free up capital while improving cashflow with one simple monthly payment that covers all vehicle expenses.

No – in fact, an operating lease does the opposite. Because it includes most vehicle running and maintenance costs in a single monthly repayment, Fleetcare manages all the paperwork on your behalf. That frees up your time to focus on running your business.

The main difference between these finance types comes down to risk. Under an operating lease, Fleetcare determines a future value based on the lease term and kilometres travelled. At the end of the lease, Fleetcare retains ownership and carries the risk on the vehicle’s value.

With a finance lease, the ATO sets guidelines to determine the residual value, which becomes the amount payable at lease end. This means the business carries the risk.

Running costs are another factor: an operating lease can bundle servicing, registration, and tyres into the rental, while a finance lease does not.

There’s generally no minimum or maximum – it depends on your company’s financial position.

A fully maintained operating lease includes servicing, registration, tyres, roadside assistance, e-Tag management, accident management, and fuel card management. A non-maintained lease only covers the vehicle finance, with running costs charged separately.

Any new car offered by a manufacturer-approved dealer can be financed under an operating lease.

Yes – through a Sale & Leaseback agreement. Fleetcare buys your vehicles and leases them back, freeing up capital and streamlining costs into one monthly payment.

Lease terms typically range from 12 to 60 months. A 3-year term is often recommended to maximise warranty coverage and value.

Fleetcare retains ownership of the vehicle at the end of the operating lease term.

A finance lease is a great option for businesses that want flexibility at the end of the lease term. You may be able to upgrade to a later model, extend the lease period, or make an offer to purchase the vehicle at the agreed residual value.

While Fleetcare legally owns the asset at lease end, we will consider your options — including transferring ownership if the residual is paid out.

There’s no strict minimum or maximum number of vehicles required for a finance lease. Eligibility will depend on your business’s financial position.

You can choose a new or used car, provided it’s less than eight years old at the end of the lease term.

A finance lease typically runs between 1 to 5 years. Fleetcare will help determine the most suitable term to maximise warranty cover and end-of-term value.

At the end of the lease, Fleetcare — as the legal owner — may consider your options. You can usually:

• Make an offer to purchase the vehicle at the agreed residual value.
• Hand it back to Fleetcare and upgrade to a later model.
• Refinance the residual amount and extend the lease term.

Note: Any surplus or shortfall in the vehicle’s value at lease end is retained or charged to the customer.

A hire purchase agreement is suitable for businesses, partnerships, and sole traders who are registered for GST on an accruals basis. You can claim the GST on the vehicle’s purchase price as a lump sum on your next Business Activity Statement (BAS) cycle.

There’s no minimum or maximum number of vehicles required. Eligibility will depend on your business’s financial position.

You can choose a new or used car, provided it will be less than eight years old at the end of the agreement.

Yes. You can trade in your existing vehicle to build equity toward the car you wish to hire from Fleetcare.

A hire purchase term can range from 1 to 5 years. We generally recommend a minimum three-year term to maximise warranty cover and end-of-term value.

Once you’ve made the final payment under the hire purchase arrangement, you’ll gain full ownership of the vehicle.

A secured loan, also known as a chattel mortgage, is ideal if you want to own the vehicle now and pay it off over time. If your business accounts on a cash basis with turnover under $1m, you’re entitled to claim the full GST on the purchase price in your first Business Activity Statement (BAS) cycle.

With a secured loan, the car you purchase is used as security until the loan is repaid in full. With an unsecured loan, the vehicle isn’t tied to the loan as security, even though the funds are still used to buy the car.

There’s no minimum or maximum number of vehicles required. Eligibility will depend on your business’s financial position.

You can purchase a new or used vehicle, provided it’s less than eight years old at the end of the loan term.

A secured loan term can range between 1 and 5 years. Fleetcare generally recommends a minimum three-year term to maximise warranty cover and end-of-term value.

You take immediate ownership of the vehicle when you enter a secured loan arrangement. Fleetcare registers a mortgage over the vehicle as loan security. Once the loan is repaid, the mortgage is removed and you retain full ownership.

Operating Lease, Finance Lease, Hire Purchase, and Secured Loan (Chattel Mortgage) products are all suitable for a Sale & Leaseback arrangement.

Sale & Leaseback agreements — whether Operating Lease, Finance Lease, Hire Purchase, or Secured Loan — are generally non-maintained. However, we can supplement these with our Fleet Management service to ensure all vehicles are fully managed.

Fleetcare will assess your fleet and work with you to determine vehicle suitability for a Sale & Leaseback agreement, making sure your operational requirements are met.

Yes, if you meet the eligibility criteria for a novated lease. A Fleetcare Novated Lease lets you bundle your car and running costs into one payment from your before-tax salary. Call our team on 134 333 to learn more.