Information for Bushfire Affected Fleetcare Customers

Last update: Tuesday 7th January 2020 at 2:30pm 

As bushfires continue to burn across Australia, we recognise the impact that they may be having on our customers. We’re here to help with up to date information to keep your vehicles and your business moving during this time.  

Please stay safe and adhere to all warnings from authorities. Your local ABC radio is a good place to stay tuned for updates. If you require emergency assistance, please contact 000.  

If you have a Fleetcare managed vehicle that has been impacted by the fires, please call us on 134 333, we’re here to help. 

Insurance Claims 

Insurance assessors and tradespeople are standing by to provide support, relocate vehicles and assess damage as soon as safe access is available. If you plan on making a vehicle insurance claim for a Fleetcare managed vehicle, please contact us on 134 333 prior to contacting your insurer so that we can provide assistance during the claims process.  

Vehicle Safety 

Your safety is our top priority. Please do not attempt to drive your vehicle if there is significant damage and avoid any areas that may not be safe. For information on road closures around current incidents, please review your state-based emergency alert website.  

Emergency Alerts 

New South Wales 

Victoria 

ACT 

Tasmania 

South Australia 

Western Australia 

Northern Territory 

Hire Car 

If you require a hire car, you are able to access discounted car hire through Fleetcare’s national partnership with Hertz. Simply book your hire vehicle via this link and the discount will be automatically applied.  

Fuel Supply 

Our key fuel suppliers are updating their websites regularly.  If you are unable to purchase fuel using your Fleetcare fuel cards, please contact us on 134 333.  

BP – there are no impacted stations at this time 

Shell 

Caltex 

Roadside Assistance 

At the time of last update, there has been no impact to the provision of our roadside assistance services, however this may change depending on fire movement and road closures. Our roadside assistance team will update this information regularly.   

If you require emergency roadside assistance within a fire zone or as part of a forced evacuation, please contact 000. For all other roadside assistance requirements, please call us on 134 333.  

Shipping for Fuel Cards, Electronic Tollway Tags & Telematics  

Please note that there may be some delays in postage of fuel cards, eTags or telematics hardware. We will aim to provide accurate ETAs wherever possible.  

Affected areas for Australia Post can be reviewed here.  

Tyre supply 

At the time of latest update, there has been no impact to any stores or logistics for tyre supply. Some individual stores may see delays on specialist tyres or stock if they have been affected by road closures in the short term.  

Who should I contact if a Fleetcare managed asset has been damaged?  

Please call Fleetcare on 134 333 and we can help you through the insurance process, as well as ensure the cancellation of fuel cards if necessary. Fleetcare can also assist in arranging replacement vehicle hire if needed.

Have any questions?