What to do if you're involved in a car crash

Being involved in a crash is a stressful experience. Whether at fault or not, crashes can happen anywhere, anytime. When a crash does occur, Fleetcare can help you manage this process making it easier for you to be back on the road.

In the event of a crash, you should take the following steps:

Immediately after the crash

• Stop your vehicle and remain calm.
• If the crash is minor and the vehicle can be moved safely, turn on hazard lights and move to the side of the road.
• Regardless of who was at fault, do not admit liability until the crash can be assessed by your insurer.
• If the police have been called, stay at the scene of the crash until the police arrive.

Who do I contact?

• If anyone has been injured, call an ambulance immediately on 000.
• Call the police on 000 if any person is injured, or either vehicle requires towing.
• Contact your company Fleet Administrator and Fleetcare on 134 333, as soon as possible to assist with vehicle towing, repairs, and insurance claims.

What details should I collect?

For insurance purposes, it is recommended that you record as much details of the crash that you can. Our driver app has a form ready for completion and is available on Google Play and the App Store.

Record the following details regarding the crash:

• Police Officer Details
  • Name
  • Identification Number
  • Police Station
  • Station Phone Number
• Crash Information
  • Date of Crash
  • Time of Crash
  • Location of Crash
• Other Driver Details
  • Name
  • Address
  • Phone Number
  • Licence Number
  • State
  • Insurer
• Other Driver Vehicle Details
  • Make & Model
  • Registration Number
  • State
  • Colour
  • Damage
• Take photos of the crash