Fleetcare Driver Guide

Fleetcare Driver Guide

Welcome to your Driver Guide

Fleetcare is here to keep you on the road 24 hours a day, 7 days a week. This Driver Guide is designed to help you with the day-to-day running of your vehicle.

Need a vehicle service? | Need fuel and oil? | Need a new battery, windscreen or tyres? | Broken down? | Been involved in an accident? | Received a speeding or parking fine? | Need to register your vehicle? | Look after your vehicle! | My vehicle is due for changeover, who do I contact? | Fair wear and tear guide

Need a vehicle service?

Fleetcare Fleetfinder If your vehicle is maintained through us, you have access to our nationwide network of approved service providers. Follow the three simple steps below:

  1. Book your vehicle in for a service, telling the repairer that your vehicle is managed by Fleetcare.
  2. Drop off your vehicle and remind the repairer that you are a Fleetcare client – the repairer will need to obtain an order number from us before starting work.
  3. Pick up your vehicle when it’s ready – there are no bills to pay because Fleetcare processes all invoices and ensures that you have been correctly charged for all work carried out.

Fleetcare 3 fuel cards Need fuel and oil?

Fleetcare has provided you with fuel cards. Treat your fuel cards like any other credit card and report to us immediately if a card is lost or stolen. Until a missing card is reported, all transactions billed against them are your responsibility.

Don’t forget to enter accurate odometer readings every time you fill up - this keeps Fleetcare updated on your vehicle and helps us to send out service reminders, as well as FBT km usage.

If your fuel card doesn't work, don't pay cash – call us.

Need a new battery, windscreen or tyres?

It’s easy. Just call one of the following recommended suppliers to arrange a booking.

If your vehicle is maintained through us, remember to tell the supplier that a Fleetcare order number must be obtained before starting work. Fleetcare will then handle payment.

Batteries – for replacement batteries, call Marshall Batteries on 13 61 30.

Windscreens – for replacement windscreen or repairs, call Instant Windscreens on 13 24 44 or O’Brien Glass on 13 16 16.

Tyres – for replacement tyres, puncture repair or wheel alignment, call Beaurepaires on 13 23 81, Bridgestone on 13 12 29 or Kmart Tyre & Auto on 1300 772 579.

Broken down?

You can call us if your vehicle breaks down for any reason, at any time of the day or night. If you’ve run out of fuel, locked your keys in the car, need to change a tyre or have any other problem, Fleetcare can help.

Been involved in an accident?

Fleetcare Car Accident Call Fleetcare on 1300 655 170 immediately.

Our aim is to resolve the accident in your best interest with minimum fuss through your chosen insurance option.

Fleetcare supplies a fleet lifetime guarantee through authorised repairers, free pick up and delivery and replacement vehicles to suit.

At the scene of the accident, call us. We’ll be able to give you the right advice for your situation, including any information you may need for legal requirements.

We will arrange towing of your vehicle or a taxi so you can complete your journey.

Received a speeding or parking fine?

Payment of fines is your responsibility. If Fleetcare receives an infringement on your behalf, we’ll forward it to you.

Fines must be paid by their due date; otherwise further penalties may be incurred. If you ignore payment of fines, it is possible for the authorities to de-register your vehicle and other vehicles within your fleet.

Need to register your vehicle?

It is your responsibility to ensure the vehicle you are driving is registered - it is illegal to drive an unregistered vehicle.

If we manage your vehicle registration, we will ensure it is renewed prior to the expiration date.

Fax to 1300 655 171 or email registrations@fleetcare.com.au.

Look after your vehicle!

Keeping your vehicle in tip-top condition is easy.

  • Wash it whenever necessary – remove bird droppings as quickly as possible.
  • Polish it annually.
  • Check the water, oil and tyres weekly.
  • Service according to manufacturer’s recommendation.

Your vehicle may be covered by a financier’s fair wear and tear policy, or your company may have its own policy. To avoid any additional charges, check the Fair Wear and Tear Guide, opposite.

My vehicle is due for changeover, who do I contact?

Your company may have a procedure to follow when vehicles are due for replacement.

If we’re arranging a replacement vehicle for you we’ll arrange for the dealer to deliver this to an agreed handover point. We may also arrange to take your old vehicle away at the time.

For further information please contact your Account Manager.

Fair wear and tear guide

ITEM
ACCEPTABLE
UNACCEPTABLE
Body damage
Professional Repairs.
Obvious evidence of colour mismatch or misalignment between panels. Missing or damaged mouldings or panels.
Dents
Minor dents up to 10 mm that do not affect the panels’ structural integrity.
Multiple dents or scrapes on a single panel. Buckling or distortion of the panels.
Paint
Minor chipping up to 25 mm relative to the vehicle's age and kilometres travelled, provided it has not penetrated to the base metal or corroded.
Major abrasions. Colour mismatch between panels. Loss of gloss and colour disproportionate to the vehicle's age. Damage due to decals.
Glass and lenses
Light scratches and minor chipping around the windscreens periphery.
Cracks or damage within the driver’s line of sight. Holes or cracks in the windscreens, windows, glass or light covers.
Interior
Slightly soiled upholstery, scuffed floor mats, trim and kick panels. Professional repairs.
Torn, cut (including screw or drill holes), burnt, bent or permanently stained upholstery or trim panels. Bad odours.
ITEM
Body damage
ACCEPTABLE
Professional Repairs.
UNACCEPTABLE
Obvious evidence of colour mismatch or misalignment between panels. Missing or damaged mouldings or panels.
ITEM
Dents
ACCEPTABLE
Minor dents up to 10 mm that do not affect the panels’ structural integrity.
UNACCEPTABLE
Multiple dents or scrapes on a single panel. Buckling or distortion of the panels.
ITEM
Paint
ACCEPTABLE
Minor chipping up to 25 mm relative to the vehicles age and kilometres travelled, provided it has not penetrated to the base metal or corroded.
UNACCEPTABLE
Major abrasions. Colour mismatch between panels. Loss of gloss and colour disproportionate to the vehicles age. Damage due to decals.
ITEM
Glass and lenses
ACCEPTABLE
Light scratches and minor chipping around the windscreens periphery.
UNACCEPTABLE
Cracks or damage within the driver’s line of sight. Holes or cracks in the windscreens, windows, glass or light covers.
ITEM
Interior
ACCEPTABLE
Slightly soiled upholstery, scuffed floor mats, trim and kick panels. Professional repairs.
UNACCEPTABLE
Torn, cut (including screw or drill holes), burnt, bent or permanently stained upholstery or trim panels. Bad odours.