Fleetcare Driver Guide

Fleetcare Driver Guide

Welcome to your Driver Guide

Fleetcare is here to keep you on the road 24 hours a day, 7 days a week. This Driver Guide is designed to help you with the day-to-day running of your vehicle.

This Driver Guide is also available on our mobile app, 'Drive Appy'. 'Drive Appy' is available to download on Google Play and the App Store.

Repairs & Maintenance | Fuel Cards | Battery, Windscreen & Tyres | Looking After Your Vehicle | Fair Wear & Tear Guide | Roadside Assistance | Accident Management | Infringements | Payment Of Fines | Hire Cars | Registration | FAQs | Useful Links

Repairs & Maintenance

Fleetcare FleetfinderIf your vehicle is maintained through us, you have access to our nationwide network of approved service providers. Follow the four simple steps below:

  1. Find an authorised Fleetcare repairer near you using Fleetcare Finder.
  2. Book your vehicle in for a service, telling the repairer that your vehicle is managed by Fleetcare.
  3. Drop off your vehicle and remind the repairer that you are a Fleetcare client – the repairer will need to obtain an order number from us before starting work.
  4. Pick up your vehicle when it’s ready – there are no bills to pay because Fleetcare processes all invoices and ensures that you have been correctly charged for all work carried out.

Fleetcare 3 fuel cardsFuel Cards

If Fleetcare has provided you with fuel cards, treat them like any other credit card and report to us immediately if a fuel card is lost or stolen. Until a missing fuel card is reported, all transactions billed against them are your responsibility.

Recording the correct odometer reading every time you fill up is extremely important - this ensures that you receive correct service reminders, your FBT kilometre usage is accurate, and your vehicle details are kept up to date.

If your fuel card doesn't work, don't pay cash – call us.

Battery, Windscreen or Tyres

If you need to replace your battery, windscreen or tyres, simply call one of our recommended suppliers to arrange a booking.

If your vehicle is maintained through us, remember to tell the supplier that a Fleetcare order number must be obtained before starting work. Fleetcare will then handle payment.

Batteries – for replacement batteries, call Marshall Batteries on 13 61 30.

Windscreens – for replacement windscreen or repairs, call Instant Windscreens on 13 24 44.

Tyres – for replacement tyres, puncture repair or wheel alignment, call Beaurepaires on 13 23 81, Bridgestone on 13 12 29 or Kmart Tyre & Auto on 1300 772 579.

Looking After Your Vehicle

Keeping your vehicle in tip-top condition is easy.

  • Wash it whenever necessary – remove bird droppings as quickly as possible. As a gift to our valued customers, Fleetcare are giving away half price car washes at all BP service stations. To activate this discount, call us to activate car washes on your BP fuel ard, then simply swipe your BP fuel card when you wash your car at a BP car wash.
  • Polish it annually.
  • Check the water, oil and tyres weekly.
  • Service according to manufacturer’s recommendation.

Fair Wear And Tear Guide

Your vehicle may be covered by a financier’s fair wear and tear policy, or your company may have its own policy. To avoid any additional charges, check the Fair Wear and Tear Guide below.

ITEM
ACCEPTABLE
UNACCEPTABLE
Body damage
Professional repairs.
Obvious evidence of colour mismatch or misalignment between panels. Missing or damaged mouldings or panels.
Dents
Minor dents up to 10 mm that do not affect the panels’ structural integrity.
Multiple dents or scrapes on a single panel. Buckling or distortion of the panels.
Paint
Minor chipping up to 25 mm relative to the vehicle's age and kilometres travelled, provided it has not penetrated to the base metal or corroded.
Major abrasions. Colour mismatch between panels. Loss of gloss and colour disproportionate to the vehicle's age. Damage due to decals.
Glass and lenses
Light scratches and minor chipping around the windscreens periphery.
Cracks or damage within the driver’s line of sight. Holes or cracks in the windscreens, windows, glass or light covers.
Interior
Slightly soiled upholstery, scuffed floor mats, trim and kick panels. Professional repairs.
Torn, cut (including screw or drill holes), burnt, bent or permanently stained upholstery or trim panels. Bad odours.
ITEM
Body damage
ACCEPTABLE
Professional repairs.
UNACCEPTABLE
Obvious evidence of colour mismatch or misalignment between panels. Missing or damaged mouldings or panels.
ITEM
Dents
ACCEPTABLE
Minor dents up to 10 mm that do not affect the panels’ structural integrity.
UNACCEPTABLE
Multiple dents or scrapes on a single panel. Buckling or distortion of the panels.
ITEM
Paint
ACCEPTABLE
Minor chipping up to 25 mm relative to the vehicles age and kilometres travelled, provided it has not penetrated to the base metal or corroded.
UNACCEPTABLE
Major abrasions. Colour mismatch between panels. Loss of gloss and colour disproportionate to the vehicles age. Damage due to decals.
ITEM
Glass and lenses
ACCEPTABLE
Light scratches and minor chipping around the windscreens periphery.
UNACCEPTABLE
Cracks or damage within the driver’s line of sight. Holes or cracks in the windscreens, windows, glass or light covers.
ITEM
Interior
ACCEPTABLE
Slightly soiled upholstery, scuffed floor mats, trim and kick panels. Professional repairs.
UNACCEPTABLE
Torn, cut (including screw or drill holes), burnt, bent or permanently stained upholstery or trim panels. Bad odours.

Roadside Assistance

Call us on 1300 655 170 if your vehicle breaks down for any reason, at any time of the day or night. If you’ve run out of fuel, locked your keys in the car, need to change a tyre or have any other problem, we can help.

Accident Management

Fleetcare Car AccidentOur accident management team supports and assists you when you need it most. At the scene of the accident, call us immediately on 1300 655 170. We’ll be able to give you the right advice for your situation, including information you may need for insurance requirements.

We will handle all activities including claim form completion, repair estimates and management, claims lodgement, assessment and third party recovery.

We can also help arrange towing of your vehicle, a replacement vehicle so that you can complete your journey.

Infringements

Fleetcare have in place procedures that ensure infringements for fleet vehicles are managed quickly and promptly by:

  • Receiving the mailed infringements
  • Monitoring their settlement
  • Issuing reminders if they’ve been ignored
  • Arranging appropriate advice if the driver believes the notice should be contested
  • Keeping records of the types of infringements (such as parking, red light camera, speeding fines and tollway violations)
  • Suggesting driver education if and where necessary

Payment Of Fines

Payment of fines is your responsibility. If Fleetcare receives an infringement on your behalf, we’ll forward it to you.

Fines must be paid by their due date; otherwise further penalties may be incurred. If you ignore payment of fines, it is possible for the authorities to de-register your vehicle and other vehicles within your fleet.

Hire Cars

Fleetcare has established an exciting partnership with Hertz Australia. As part of this partnership, all Fleetcare clients are eligible for our special discounted fleet car hire rates.

Whether you need a hire vehicle for family visits, holiday travel, or business trips, Hertz will be able to assist. With over 220 locations available across the country, Hertz offer an extensive vehicle selection that you can access by booking online instantly.

Simply click the Book Now button below and you will be taken to the Hertz website where the Fleetcare corporate discount code will be automatically applied.

Book your discounted car hire today
 
 

Registration

Fleetcare provides support with fleet registrations and ensures your vehicles are always registered by:

  • Coordinating the licensing and re-registration process
  • Managing vehicle inspections and plate changes when necessary
  • Working with your drivers and the authorities to guarantee 100% registration compliance

It is your responsibility to ensure the vehicle you are driving is registered – it’s illegal to drive an unregistered vehicle.

If we manage your vehicle registration, we will ensure the registration is renewed prior to the expiration date.

If you have any questions, just email registrations@fleetcare.com.au.

FAQs

Q. How do I book a service?

Q. Where is my nearest fuel station?

Q. Where is my nearest repairer located?

Q. When will I get my fuel cards?

Q. My fuel card has been lost/stolen. What do I do?

Q. How do I access the Novated Portal?

Q. How do I access the Fleetmanager Portal?

Q: My vehicle is due for changeover, who do I contact?

Q. I’ve taken out my own insurance for my novated lease. How am I reimbursed for this?

Useful Links

Fleetcare Finder
Novated Portal
Fleetmanager Portal
St John Ambulance First Aid
BPMe - Australia's first fuel payment app
Half price car wash
Changing a tyre safely
What to do at the scene of an accident