BPMe Frequently Asked Questions and Answers
How do I know which BP sites I can use BPMe at?
You can find a list of all participating BPMe sites on the BP Store Directory. Filter by "BPMe Participating Sites Only" and search by state or location. You can also see all participating BPMe site locations in the 'Find a BP' section inside the BPMe app. This information is being updated as BPMe becomes available to additional BP sites.
Can I still use my plastic BP fuel card if it is loaded into BPMe?
Yes, both methods of payment are available. Fleetcare recommend that you keep your plastic BP fuel card to pay for fuel when mobile phone coverage is not available and at any BP sites that are not currently on the BPMe network. BP are working to make BPMe available at additional BP sites over time.
How can BPMe be used if phones are not permitted at the pump?
BPMe should only be used while you are inside your stationary car or while you are in the BP store.
Phones are still not permitted for use outside of your car whilst on the forecourt at a BP site.
What happens if I choose the wrong pump, fuel type or $ amount, can I change this?
If you have made a mistake and want to cancel the Pay in Car transaction on your phone, you just need to tap on the 'cancel' button and confirm that you want to cancel on the pop-up that appears.
You will only be charged for any fuel that you have actually pumped before cancelling.
Can I record my odometer reading in the app?
Yes, you can record your odometer readings each time you fill up.
If you enter your odometer reading on your first use of BPMe Pay in Car, you will be asked for this every time you use Pay in Car. If you skip entering in your odometer reading on your first use of BPMe Pay in Car, we will not ask you again.
If you later decide you want to record your odometer or turn it off, you can do so from your Pay in Car preferences within the BPMe app.
Fleetcare recommend you have this feature turned on.
Can I use BPMe to pay for my half price car wash?
No - The BPMe app currently only allows for the payment of fuel. If you wish to purchase a car wash, you will need to pay for this in store with cash or a card.
Can I pay for in-store items using the app?
No - The BPMe app currently only allows for the payment of fuel. If you wish to purchase any other products, you will need to pay for these in store with cash or a card.