The Fleetcare Difference

Fleetcare is Australia's largest privately-owned fleet management company. We are distinguished from other fleet management companies by:

• Our customer driven philosophy
• Our commitment to the use of world leading technology for delivering better fleet management solutions
• Our commitment to providing quality services and more fleet savings for our customers
• And our understanding that every organisation is unique and will have unique fleet management needs

Customer Driven Philosophy

Because everyone in industry says they are devoted to customer service, it has become a cliché. That's a shame. For many good firms – including Fleetcare – it is much more than that.

The only way to assess the real quality of a supplier's customer service is to talk at length to some of their customers or clients. We encourage you to do that. We will happily introduce you to one or more members of our highly contented client base so you can check for yourself.

What's so special about Fleetcare's customer service?

• Our service is proactive, not reactive.
  Our specialised teams work directly with your drivers to keep your vehicles properly maintained all the time.
• Our information systems help us spot the unusual.
  Out of line situations like excessive infringements will be brought to management's immediate attention.
• We effectively become a part of the client organisation, not an outsider.
  We are a free consulting arm, able to offer advice on every aspect of the fleet's management from car selection to energy management to driver training and technical advice.

Our Fleetcare clients know all of this. Ask them!

Technology Driven

A key corporate Fleetcare strategy has always been to harvest the rewards of intelligently-applied technology. Much of our success in this highly competitive business is due to our unique home-grown Fleet Manager software.

We're proud of this product. We designed and developed it ourselves. You can expect powerhouse reporting, up to the minute information at your fingertips, comprehensive and easy to use exception reporting and much, much more.

Fleet Manager is under continual development, it is customer driven and is constantly breaking new ground in delivering better fleet management services in Australia (and internationally).

If you’d like to make a comment on how we could improve Fleet Manager, please contact us.

Quality Service & Fleet Savings

Fleetcare became a unique success story because Nigel Malcolm saw a basic flaw in the traditional philosophy of fleet management. It failed to focus on total cost and focused on specific areas like the prices paid for vehicles or petrol.

At Fleetcare we believe this is a simplistic approach. Why? Because the overall cost of fleet management is much more than the sum of those individual cost components.

Our philosophy considers all of the other hidden costs. These include costs like the indirect expense of the client's internal administration, the 'distraction' overhead (employees distracted by fleet management issues), managing multiple external suppliers and duplication of effort.

It's all about saving you money. This approach and the use of our unique Fleetcare information systems, drives down the total cost of ownership.

Finding Unique Solutions

We're good at saving money for our clients.

Our people have experience across a huge range of fleets (and fleet sizes). We encounter and handle complex problems of diversity every day. And when we take care of these problems for our clients, we do it more economically than they could ever do it themselves.

We're good at handling distance at Fleetcare.

We are a national business with vehicles managed in every corner of Australia. We manage large fleets and small fleets. Some have a couple of thousand vehicles. Some have just a handful.

The makeup of these fleets is diverse.

Some of them simply have cars and light commercials to trucks and buses and highly specialised vehicles with intricate configurations. We do it all.

And our clients are diverse too.

They are in industries of almost every type representing Australia's full spectrum of industrial, governmental and commercial activity.